Vertical Spotlight
Loan File Chase Agent
Human-approved · Standard · High severity
Works with: D365 CE (loan pipeline), Outlook, SharePoint, Teams
The problem
Deals don't die from rejection — they die from incomplete files. Every loan waits on documents: bank statements, tax returns, payoff letters, signed disclosures. Processors spend their day tracking who owes what and writing the same chase emails, and every idle day raises fallout risk.
What the agent does
- Trigger: daily scan of active files in the D365 pipeline against each file's required-document checklist.
- Builds the gap list per file: missing, expiring (stale statements), or rejected-and-not-resubmitted items.
- Drafts the chase per gap: borrower email listing exactly what's missing with clear instructions, or a broker/third-party request.
- Human approval: processor approves the day's batch; sends go out, responses tracked, received docs filed to the loan's SharePoint folder.
- Escalates files idle past threshold to the pipeline manager with fallout-risk ranking.
You need this if
- Files age waiting on documents nobody chased yesterday
- Processors underwater at volume peaks
- Fallout rate rising with cycle time
Who uses it
Processors, loan officers, pipeline manager.
What goes in, what comes out
In: pipeline records, document checklists, received documents. Out: approved chase batches, gap dashboards, escalations.
Why it pays
Shorter cycle times mean lower fallout and faster funding revenue. At volume, processors handle meaningfully more files each.
Built to be trusted
- Never gives rate, terms, or approval-odds information — document logistics only
- All borrower communication human-approved and template-locked (compliance-reviewed wording)
- Runs entirely in your Microsoft tenant — first-party connectors, DLP-enforced, your permissions model.
Want this running in your tenant?
The full implementation spec — trigger design, connectors, licensing plan, and governance setup — is what we bring to the scoping call.