# UniverseIT

> Houston-based Microsoft Direct Reseller delivering managed IT, Dynamics 365 ERP/CRM, HubSpot, AI automation, and Microsoft Power Platform services for mid-market businesses.

UniverseIT goes beyond a typical MSP. We manage the full technology stack — infrastructure, cybersecurity, Microsoft 365, Dynamics 365 Business Central and CRM, HubSpot, Azure, and AI automation — under a single accountable partner.

## Pages

- [Home](/): Overview of UniverseIT's services and approach.
- [About Us](/about-us): Company background, team, and credentials.
- [Contact Us](/contact-us): Get in touch with the UniverseIT team.
- [Schedule a Call](/schedule-a-call): Book a free consultation.
- [Solutions](/solutions): Full catalog of business technology solutions.
- [Managed IT](/managed-it): Fully managed and co-managed IT services.
- [Dynamics 365 Business Central](/d365BusinessCentral): ERP implementation, migration, and support.
- [Dynamics 365 CRM](/d365crm): Sales, customer service, and marketing CRM.
- [Dynamics 365 CRM Capabilities](/d365crm/capabilities): Capability-by-capability breakdown of D365 CRM.
- [Power Platform](/power-platform): Power Apps, Power Automate, Power BI services.
- [HubSpot Implementation](/hubspot-implementation): HubSpot setup, migration, and optimization.
- [Azure](/azure): Microsoft Azure architecture, migration, and management.
- [AI Automation](/ai-automation): AI agents and automation built on Microsoft and OpenAI.
- [Microsoft Licensing](/microsoft-licensing): Microsoft 365 and Dynamics 365 licensing guidance and comparison tools.
- [M365 Security Assessment](/m365-security-assessment): Free Microsoft 365 security assessment.
- [Virtual CISO](/virtual-ciso): Fractional CISO and security program leadership.
- [Fractional CIO](/fractional-cio): On-demand CIO services and IT strategy.
- [Academia](/academia): Technology solutions for K-12 and higher education.
- [Skills](/skills): Team expertise and certifications.
- [D365 Demo](/d365-demo): Interactive Dynamics 365 product walkthrough.
- [Blog](/blog): Articles on Microsoft, Dynamics 365, AI, and IT strategy.
- [Downloads](/downloads): Buyer's guides, whitepapers, and resources.
- [BC Integration Guide](/resources/bc-integration-guide): Reference guide for Business Central integrations.

## Optional

- [Privacy Policy](/privacy-policy): Privacy practices and data handling.
- [SMS Terms](/sms-terms): SMS messaging terms and conditions.

## AI Workflow Library

- [AI Workflow Library](/ai-workflows): Catalog of 29 Copilot Studio agent workflows UniverseIT scopes, builds, and manages on Dynamics 365, Business Central, and Microsoft 365.
- [Executive Daily Brief Agent](/ai-workflows/executive-daily-brief-agent)
- [Meeting Notes to CRM Agent](/ai-workflows/meeting-notes-to-crm-agent)
- [Approval Chaser Agent](/ai-workflows/approval-chaser-agent)
- [Shared Inbox Triage Agent](/ai-workflows/shared-inbox-triage-agent)
- [Collections Follow-Up Agent](/ai-workflows/collections-follow-up-agent)
- [Sales Order Entry Agent (Business Central)](/ai-workflows/sales-order-entry-agent-business-central)
- [Payables Agent (Business Central)](/ai-workflows/payables-agent-business-central)
- [Weekly Cash & AR Exception Brief Agent](/ai-workflows/weekly-cash-ar-exception-brief-agent)
- [Employee Helpdesk Agent (HR & IT Answers)](/ai-workflows/employee-helpdesk-agent-hr-it-answers)
- [New Hire Onboarding Checklist Agent](/ai-workflows/new-hire-onboarding-checklist-agent)
- [Offboarding & Access Closure Agent](/ai-workflows/offboarding-access-closure-agent)
- [Time Entry Compliance Agent](/ai-workflows/time-entry-compliance-agent)
- [Field Report Intake Agent](/ai-workflows/field-report-intake-agent)
- [Scheduling Assistant Agent](/ai-workflows/scheduling-assistant-agent)
- [Daily Ops Exception Brief Agent](/ai-workflows/daily-ops-exception-brief-agent)
- [Vendor & Subcontractor Follow-Up Agent](/ai-workflows/vendor-subcontractor-follow-up-agent)
- [Speed-to-Lead Response Agent](/ai-workflows/speed-to-lead-response-agent)
- [Daily Sales Brief Agent](/ai-workflows/daily-sales-brief-agent)
- [Quote & Proposal Follow-Up Agent](/ai-workflows/quote-proposal-follow-up-agent)
- [Customer Meeting Prep Agent](/ai-workflows/customer-meeting-prep-agent)
- [Pipeline Hygiene Agent](/ai-workflows/pipeline-hygiene-agent)
- [Sales-to-Delivery Handoff Agent](/ai-workflows/sales-to-delivery-handoff-agent)
- [Case Intake & Triage Agent](/ai-workflows/case-intake-triage-agent)
- [Customer Self-Service Answer Agent](/ai-workflows/customer-self-service-answer-agent)
- [Case Escalation Watch Agent](/ai-workflows/case-escalation-watch-agent)
- [Knowledge Article Drafting Agent](/ai-workflows/knowledge-article-drafting-agent)
- [Candidate Pipeline Agent](/ai-workflows/candidate-pipeline-agent)
- [Loan File Chase Agent](/ai-workflows/loan-file-chase-agent)
- [Patient & Referral Intake Agent](/ai-workflows/patient-referral-intake-agent)