Microsoft Dynamics 365 Customer Service Calculator

See details below and calculate an estimate.
 
When you purchase a single D365 user license, you can setup and install the CRM Customer Service Module. 
This module comes with base CRM features plus the Customer Service module features.
 
Base CRM features:
Companies and Contacts
Case management
Activities (email, task, phone call, meetings)
Sharepoint integration
Teams integration
Outlook integration
Mobile app
Reporting
Customer Service Module Features:

Knowledge management
Resource Scheduling
Inbox and Routing
Other light tools for agents

 

Microsoft D365 Customer Service License Calculator

Users typically fall into four categories:
 
Users that need CRM functions noted above.  For customer service, full read write and Case Management (along with all the other normal CRM function).  Good for general read/write access
 
 
 
 
Users that benefit from Customer Service features mentioned above.
 
 
 
 
 
 
 
Users that require the Workspace app and full routing capabilities, and automation capabilities that come with Enterprise license.  Good for contact center users. 
 
 
 
 
 
 
 
 
 
Users that will maintain CRM or extend it further.  Usually these users require full licenses.
 
 
 
 
 
 
 

		

	

	

		
Results

		
		

			


Regular Users = Microsoft Dynamics Team Member Licenses ($8/per user monthly)



Customer Service Users = Microsoft Dynamics Sales Professional Licenses ($50/per user monthly)

Customer Service Agent Users = Microsoft Dynamics Sales Professional Licenses ($105/per user monthly)



Admin/developer = Microsoft Dynamics Sales Enterprise Licenses ($105/per user monthly)














 



		

		
		

			
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    Microsoft Dynamics 365 Licensing Guide