Microsoft Dynamics 365 Field Service Calculator

See details below and calculate an estimate.
 
When you purchase a single D365 user license, you can setup and install the CRM Field Service Module. 
This module comes with base CRM features plus the Field Service module features.
 
Base CRM features:
Companies and Contacts
Opportunity management
Case management
Activities (email, task, phone call, meetings)
Sharepoint integration
Teams integration
Outlook integration
Mobile app
Reporting
Field Service Module Features:

Field Service Mobile app (with GPS features)
Scheduling Board
Work Order Management (inc Invoice generation)
Microsft 365 Guides
Remote Assist
Time Tracking
Product/Service Catalog
Inspection capture tools
Other light tools for agents

 

Microsoft D365 Field Service License Calculator

Users typically fall into four categories:
 
 
 
 
 
Users that need CRM functions noted above.  For customer service, full read write access to Work Orders (along with all the other normal CRM function).  Good for general read/write access
 
 
 
 
 
Users that need the mobile app capabilities that come with Field Service.  Can also extend to non employees like contractors.
 
 
 
 
 
 
 
 
 
 
Desktop users that need to support contact center features (Remote Assist, Guides).
 
 
 
 
 
 
 
 
 
 
 
 
Users that will maintain CRM or extend it further.  Usually these users require full licenses.
 
 
 
 
 
 
 
 
 
 

		

	

	

		
Results

		
		

			


Regular Users = Microsoft Dynamics Team Member Licenses ($8/per user monthly).  This license is good for read/write access in general.



Field Service Field Agents= Microsoft Dynamics Field Service Contractor ($50/per user monthly).  For contractors or agents using mobile app.



Field Service Desktop Agents= Microsoft Dynamics Field Service Enterprise ($105/per user monthly).  For desktop workers needing Remote Assist and Guides



Admin/developer = Microsoft Dynamics Field Service Enterprise Licenses ($105/per user monthly)






 



		

		
		

			
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    Microsoft Dynamics 365 Licensing Guide